Complaint Process

It is important that your workers understand how they can raise complaints. 

You need to have at least one place to file complaints that is publicly available and independent from supervisory staff. 

Your process will need to:

• indicate how and where to file complaints.

• indicate who will answer complaints.

• state a time for resolution.

• state that the process is confidential and without prejudice to workers' right to go to court.

• state there is no penalty or retaliation for using the process.

It is important that you manage complaints in a fair and timely manner and keep complaint records for at least 24 months.

TIPS:

• Include 'How to use the complaint process' in workers induction and training records.

• Ensure your employment agreements include a complaint resolution clause.

• Share the Speak Up line, Zespri Compliance or NZKGI contact details with your team.